Leading a Team
Training Objective
First-level leaders greatly impact business metrics, including employee productivity and engagement, customer satisfaction, innovation, and financial performance. They shape company culture and impact top talent retention. They also impact customer experience and drive product and process innovation. These leaders are crucial for success and can be equipped with the necessary skills and tools through the implementation of six essential practices for leading and managing teams.
Learning Outcomes
- A Leader’s Mindset: Critical mindset shifts to maximize the success of a leader
- Regular Meetings: Increase employee engagement through regular 1 on 1 meetings and strengthen relationships by understanding and resolving their problem and issues
- Set a Result-Oriented Team: Clear team goals and results, delegation with the right level of support
- Feedback Approach: Giving and receiving feedback to enhance personal and team performance
- Leading through Change: Help the team to navigate and accelerate through change to achieve better performance
- Manage Yourself: Effective time management, act on important rather than urgent