Customer Service
Training Objectives:
Obtaining critical feedback from customers on their expectations by focusing on current, potential, and lost customers. Identify success factors from the customer’s perspective, and train in facilitation, interviewing, and communication skills. Segment customers and conduct informal interviews to evaluate the supplier and suggest improvements. Compile a report on important quality service dimensions and strengths/shortcomings. Select improvement projects with the highest impact on customer service, and plan for long-term projects.
Learning Outcomes:
- Meeting and exceeding customer’s expectations
- Understanding Customer Psychology
- The Three Critical Relationship Challenges
- Service Recovery
- Handling Price Objections
- Messages to our Customers
- Improving Customer Service