PROGRAM CONTENT
- Service Attitude
- Emotional Intelligence
- Knowing Customer’s Psychology
- Be better at Customer Care
- Managing customer relations
- Meeting/Exceeding Customer Expectations
- Value Added Services
- Customer Retention
- Win back Techniques
- Handling Angry Customers
- Creating a Culture Superior to Customer Service
WHO SHOULD ATTEND?
- Customer Services Professionals
- Front Desk Staff
- Sales Teams
- Telemarketers
- Anyone involved in CS
OUTCOMES
| For Organization | For Trainees |
| Customer Retention | Self Confidence |
| Sales Acquisition | Time Management |
| Sales Growth | Effective Communication |
| Dynamic Workforce | Product Knowledge |
| Business Credibility | Personal Credibility |